Delete your HeyVox account

HeyVox Pty Ltd · for the HeyVox app on Google Play and the App Store

The short version: deleting your account cancels a Google Play subscription (an App Store subscription you cancel yourself, see below), releases your HeyVox number and permanently deletes your messages, recordings, bookings, customers and settings. It can't be undone.

Before you start: switch your voicemail back

Your phone sends missed calls to your HeyVox number until you change it. Do this first, or callers will reach a number that no longer exists. In the HeyVox app, tap Account in the bar at the bottom, then Phone and forwarding, then Turn off and restore voicemail, and follow the steps. On iPhone, it's Account, then Call forwarding.

Option 1: in the app

Open HeyVox and tap Account in the bar at the bottom.
Scroll to the bottom and tap Delete account.
Tap Delete my account, type DELETE and confirm.

Option 2: in the web app (no app needed)

Sign in at portal.heyvoxapp.com with the same Google account or email you use for HeyVox.
Open Account. On the Plan page, scroll to Delete account.
Type DELETE and tap Delete my account.

Option 3: ask us

Email [email protected] from the email address on your account, with the subject "Delete my HeyVox account". Include your HeyVox number if you know it. We'll confirm the request is from you and complete it within 7 days.

If you were invited to someone else's inbox as a team member, the same email removes your access. Their account isn't affected.

What gets deleted

Voicemail recordings and transcripts, AI receptionist call details and your call log
Bookings, customers, notes, photos and texts sent to customers
Your business profile, greetings, receptionist setup, FAQs, booking windows and service areas
Team members' access to your inbox
Your HeyVox number, which is released and can't be recovered

In-app and portal deletions happen straight away. Copies in our database backups are overwritten within 30 days.

What we keep

A record of your Google Play and App Store purchases (the purchase token or transaction ids, product and dates) and the invoices we issued you, for fraud prevention and tax records, and anything else we're legally required to keep. Full details are in our Privacy Policy.

Your Google Play subscription

Deleting your account cancels your HeyVox subscription automatically. To check, open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions.

Your App Store subscription

Only you can cancel a subscription bought on iPhone, so deleting your account doesn't stop it. Cancel it first: on your iPhone, open Settings, tap your name, then Subscriptions, then HeyVox, then Cancel Subscription.