Help and how-to
Answer a couple of questions and we'll walk you straight to it, whether it's a problem to fix or a job to do. If it's still not sorted at the end, a human takes over, and everything you've told us goes with you.
Prefer to just talk? Open the chat, or WhatsApp / text 0423 HEYVO 0 (0423 439 860).
Does my provider support call forwarding?
HeyVox uses your provider's standard call forwarding to send the calls you miss to your HeyVox number, the same way your voicemail works today. Most Australian plans include it at no extra charge. A few budget prepaid providers charge for diverted minutes or need an add-on, and Optus and Vodafone prepaid restrict it, so check with your provider if you're on prepaid.
| Provider | Network | Call forwarding | Notes |
|---|---|---|---|
| Telstra | Telstra | Included free | Included on postpaid and prepaid plans. |
| Optus | Optus | Included free | Included on postpaid. Prepaid has restrictions or pay as you go requirements. |
| Vodafone | Vodafone | Included free | Postpaid includes diversions to standard Australian numbers. Prepaid restricts to voicemail. |
| TPG | Vodafone | Included free | Standard feature across current postpaid mobile plans. |
| Boost Mobile | Telstra | Included free | Full Telstra network features, including call diversions. |
| Belong | Telstra | Included free | Included under the standard unlimited talk allowance. |
| Felix Mobile | Vodafone | Included free | Covered under standard national call inclusions. |
| Tangerine | Telstra | Included free | Listed under standard inclusions. |
| More Telecom | Telstra | Included free | Included on standard and higher tiers. Double check the smallest data plans. |
| Superloop | Telstra | Included free | Supported under included usage on standard voice plans. |
| Moose Mobile | Optus | Included free | Included under standard calls, subject to fair use. |
| MATE Mobile | Telstra | Included free | Included, no extra per minute penalty. |
| SpinTel | Optus | Included free | Domestic diversions covered under the standard call allowance. |
| Aussie Broadband | Optus | Included free | Included in standard mobile calling allowances. |
| Southern Phone | Optus / Telstra | Included free | Diverted calls covered by unlimited plan allowances. |
| Amaysim | Optus | Charged extra | Billed at the standard pay as you go rate plus a 20 cent per minute surcharge. |
| ALDI Mobile | Telstra | Charged extra | Excluded from value packs. Needs a separate pay as you go credit balance. |
| Kogan Mobile | Vodafone | Charged extra | Needs the Premier Access add-on (around $14.90). |
| Yomojo | Optus | Charged extra | Billed separately at 55 cents per minute from pay as you go credit. |
| Pennytel | Telstra | Charged extra | Billed separately at 13 cents per minute from pay as you go credit. |
| Lebara Mobile | Vodafone | Charged extra | Drawn from pay as you go credit at high per minute rates. |
| Circles.Life | Optus | Charged extra | Domestic diversions are generally restricted or incur pay as you go fees. |
| Everyday Mobile (Woolworths) | Telstra | Charged extra | Standard prepaid plans exclude unconditional diversions. |
| Coles Mobile | Optus | Charged extra | Excluded from standard unlimited talk packs. Uses pay as you go credit. |
Accurate to the best of our knowledge as at July 2026. Inclusions change, so check your plan's Critical Information Summary. On plans that charge, forwarding still works; diverted minutes come out of your plan's pay-as-you-go rates.