Miss the call.
Not the job.

Yes, and we think you should. Call our live demo receptionist on (07) 3543 4090 right now, no signup, no card. Once you install the app, you can test the real receptionist, its questions, transcripts and inbox on the free demo before you activate any plan. Try each tier and make sure it fits your business first. Almost nobody else lets you do that.

It answers your calls in a natural Australian voice, greets the caller, and has a real conversation, asking the questions you set (name, job, urgency, callback number) and understanding the answers. You get a clean, structured summary of every call: who rang, what they need, and how urgent it is, ready to action from your inbox.

Australian. HeyVox uses natural local voices, so callers hear an Aussie accent, not an American one. That is a big part of why callers stay on the line instead of hanging up, and it is where most of the cheaper overseas apps fall down.

Two ways. First, price: other Australian AI receptionists often start around $150 a month ex GST, charge by the minute, or quote on request (checked November 2026). HeyVox starts at $24.99 with no setup fee. Second, HeyVox is also a full visual voicemail app, with spam filtering, dual SIM and a real inbox on your phone and computer, which the call-only services do not give you. You get the receptionist and the best voicemail you have ever had, in one.

HeyVox gives you a dedicated HeyVox number and relies on your provider's standard call forwarding, the same mechanism your voicemail already uses. On most Australian plans, Telstra, Optus and Vodafone postpaid and most MVNOs like Boost, Belong, TPG and MATE, call forwarding is included free. A few budget prepaid providers (for example Amaysim, ALDI Mobile, Kogan, Coles Mobile) bill diverted minutes separately or need an add-on. Some prepaid plans, including Optus and Vodafone prepaid, restrict forwarding, so check with your provider if you're on one. The app flags it during setup when it can tell which provider you're with. See the full provider list on our help page.

No. Your plan includes a set number of AI receptionist calls each month (150 on Receptionist, 500 on Plus, 1,500 on Power) at one flat price. There is no per-minute meter ticking away while your customer talks, and calls under 15 seconds do not count. If you are consistently near your limit, we will prompt you to move up a tier, not spring an overage bill on you.

Yes. HeyVox can answer several callers at the same time, so nobody gets a busy tone even at your busiest.

Yes, always. Your phone rings first, every time. HeyVox only steps in when you can’t answer, you’re already on a call, or your phone is off or out of range.

One tap. HeyVox opens your dialer with the right forwarding code already filled in, you press the green call button and you’re live. Then tap Verify and HeyVox rings you to prove it works. About two minutes, all up.

Yes, Starter Pro and above include the web app at heyvoxapp.com/app. Sign in with the same Google account and you get the full inbox on the big screen: search, filters, tags, statuses, notes and one-click spreadsheet export. You can also send every call to Zapier or Make by webhook, and on from there to Google Sheets, Slack, your CRM or 6,000+ other apps.

Work and personal SIMs share one clean inbox, each with its own greeting or receptionist. Adding a second number is $5.99/mo on top of your plan (or it is included on Power).

On Starter Pro and the Receptionist plans, yes, invite them by email and they get the same inbox on their own phone and the web app. They can listen, reply and mark jobs done, and you control exactly what they’re allowed to change. One seat is included; extra seats are $5.99/mo each.

Any time. In the app, Account has a Turn off button that switches HeyVox off and restores your carrier’s standard voicemail. Your existing messages stay in the app.

Audio is kept for 30 days. Your written log, transcripts, tags, notes and statuses is kept up to 12 months, and you can export any of it to a spreadsheet. Everything is encrypted in transit, stored with strict access controls, and used only to run your service, never sold, never used for ads. Full detail is in our privacy policy.

HeyVox launches on Android first. The iPhone version is in development, with the same inbox and receptionist. Leave your email and we'll let you know when it's out.

Yes. You set the windows you're available, and the receptionist offers real times from that availability, books the job and captures the address. With an SMS pack, it texts the customer a confirmation too. The booking appears in your app and the web app, and you can add it to your phone's calendar in one tap.

Yes. Each booking window has a type - quote, install, repair, checkup and so on - and its own length, so a 30-minute quote and a three-hour install are offered from different windows.

Yes. A window can be sold as an arrival window - 'Tuesday morning, some time between 8 and 12' - rather than a fixed start time, which is how most trades actually work. You set how many jobs fit in each window, and the receptionist tells the caller plainly that the time is approximate.

Yes. Set a minimum notice - two hours, a day, a week - and the receptionist won't offer anything sooner. Instead of refusing, it offers the soonest time it can actually do.

Yes. A daily cap applies across the whole day wherever the jobs fall, so a wide-open week can't be filled solid by Monday lunchtime.

Yes. A travel buffer keeps a gap either side of every booking, so two jobs on opposite sides of town can't be booked back to back.

Yes. Closed periods take whole date ranges out of the diary, and callers are told you're closed for that period rather than just hearing that nothing's available.

Yes. The receptionist can move or cancel an existing booking on the call. You get a notification, and with an SMS pack the customer is texted automatically.

Yes, with an SMS pack. There are separate messages for booking confirmation, a day-before reminder, a time change, a cancellation and a review request. Each one can be switched on or off and reworded in your own voice.

Yes. Service areas let you say which suburbs and postcodes you cover, and tie a day's availability to an area - north side Tuesdays, south side Wednesdays. Callers are only offered days you'll be near them.

Draw it on a map or set a radius around your suburb, and HeyVox works out which postcodes it covers. You can add or remove individual suburbs afterwards, and an area can also mean 'everywhere except here' if that's how you work.

Yes. Plan the day takes a day's bookings and orders them for the least driving from your start address, using Google's real driving routes and times, on real roads rather than straight lines. It shows the run on a map and as a timeline of job, travel, job, and proposes a time for each stop.

Yes. Drag any job to reorder it and the times recalculate, lock a job that can't move, add a break or a lunch anywhere in the day, and round start times up to the next 5, 10, 15 or 30 minutes.

Only when you say so. You see exactly which jobs move and from what time to what time before anything changes, and how many customers that texts. Nothing is applied until you confirm.

It uses Google's real driving routes and times, on real roads rather than straight lines, so rivers and bridges are accounted for. Traffic isn't factored in yet, so leave a buffer if you're driving in peak hour.

Every missed call and voicemail lands in one inbox with a transcript, an AI summary, the caller's number, and a suggested reply you can send as a text in one tap.

Yes. Every message is transcribed and summarised, so you can read a voicemail in three seconds instead of listening to ninety.

Yes, with an SMS pack. A missed-call reply can be sent automatically, worded however you like, so the caller knows you've seen it before you've had a chance to ring back.

Yes. You fill in your business details - hours, callout fee, service area, payment methods, what you do and don't take on - and the receptionist answers those questions in conversation rather than reading a script.

Yes. Calls are tagged automatically by what the caller wanted - bookings, FAQ, new enquiries, emergencies - and you can rename, recolour and add your own tags, set a status like In progress or Done, add notes and set follow-up reminders.

Yes. Suspected spam is identified and can be kept out of your main inbox, so scam and telemarketing calls don't sit alongside real customers.

Yes. The Starter plan is for anyone tired of their phone's built-in voicemail. You get every message transcribed and summarised, spam kept out of the way, and messages by email, with no business setup and no receptionist involved.

Yes. Every message you get is transcribed automatically and summarised in a line, so you can read a voicemail in a few seconds instead of listening to the whole thing, and search old ones by what was said.

Carrier voicemail makes you ring in, listen in order, and remember what was said. HeyVox shows every message as a card you can read, search, reply to by text, flag, and keep notes on. Nothing is dialled into.

Suspected spam is identified and kept out of your main inbox, so scam and telemarketing messages do not sit alongside the ones that matter.

Yes. Missed calls appear alongside voicemails with the caller's number and their name from your contacts, so you can see who tried you even when they left nothing.

Yes. Each message has a suggested reply you can send as a text in one tap from your own phone, and you can edit it first. Useful when you cannot talk but do not want to leave someone waiting.

No. You keep your number and your phone rings exactly as it does now. HeyVox only picks up the calls you do not.

Starter is $6.99 a month, with unlimited transcription and summaries. There is no contract and you can cancel anytime.

No. It suits any business that loses money to unanswered calls - plumbers, electricians, builders, cleaners, landscapers and mobile mechanics, but equally salons, barbers, clinics, dentists, physios, vets, tutors, photographers, driving instructors, mobile beauticians, removalists, locksmiths, cafes taking orders, and small offices.

That's exactly who it's built for. A sole trader or a small team can't answer while working, driving or with a customer, and HeyVox answers those calls instead of sending them to voicemail.

Yes. Appointment types, lengths, minimum notice and daily limits are all configurable, so a 20-minute consult and a two-hour treatment can both be booked correctly.

HeyVox starts at $6.99 a month for visual voicemail, with AI receptionist plans from $24.99 a month. A human answering service typically charges per call or per minute, which is many times more for the same volume.

Most callers hang up on voicemail rather than leave a message, so a missed call is usually a lost job. An AI receptionist answers, has a conversation, and can book the work while the caller is still on the line - so the call turns into a booking instead of a message you return the next day.

No. You keep your number and your phone rings exactly as it does now. HeyVox only picks up when you don't.

It works with any carrier that supports conditional call forwarding, which all the major Australian networks do on postpaid plans. Some prepaid plans charge for it or restrict it, so check yours if you're on prepaid.

You can add any booking to your phone's calendar in one tap. Automatic calendar sync isn't available yet.