An AI receptionist for clinics and allied health
Patients ring when reception is busy, at lunch and after hours. HeyVox answers those calls in a natural Australian voice, asks whether they're a new or existing patient, what the appointment is for and when suits, and leaves you a clear card to confirm from.
What HeyVox does for clinics and allied health
- Picks up when the front desk can't. Forward missed calls from your mobile, or put a dedicated HeyVox number on your website.
- The details you need to call back. New or existing patient, the reason for the visit, the preferred day and time, and the best number.
- Answers the common questions. Hours, parking, fees and what to bring, from what you've written in About my business and your FAQs.
- Bookings into the times you set. With an SMS pack, the patient gets a confirmation and a day-before reminder.
David Chen
- Patient
- Existing
- Reason
- Check-up and clean
- Prefers
- Tuesday after 3 pm
- Callback
- 0491 570 158
A sample card. The summary and the full transcript sit alongside it in the app.
What it asks your callers
A starting point for clinics and allied health. Change, add or remove any question in the app, in your own words.
- May I take your name?
- Are you a new or existing patient?
- What's the appointment for?
- Which day and time suit you?
- What's the best number to reach you?
What a missed call costs
Say you miss 5 calls a week, each one is a $180 appointment, and 30% of them would have become work. That's about $14,040 a year going to whoever answered.
An illustration, not a promise. Try your own numbers.
Who this suits
Physiotherapists, dentists, GPs, chiropractors, osteopaths, podiatrists, psychologists, dietitians, speech therapists, massage therapists, optometrists, audiologists, mobile nurses and NDIS providers. If customers ring you and you can't always answer, it works the same way for you.
Questions from clinics and allied health
Does it connect to my practice management software?
Not yet. HeyVox keeps its own booking diary and doesn't connect to practice software such as Cliniko. Many clinics use it to capture the request and confirm the appointment themselves.
Will patients know they're talking to an assistant?
Yes. At the start of every call, HeyVox introduces itself by name as your practice's virtual assistant, so patients know from the first sentence.
Where is patient information kept?
In your HeyVox account. The privacy policy explains what's stored, which providers process it and how long it's kept.
What does it cost?
The Receptionist plan is $24.99 a month for founding members (normally $39.99) and covers 150 answered calls a month, about 7 a working day. Busier businesses can move to Receptionist Plus (500 calls, $79) or Receptionist Power (1,500 calls, $199). There's no setup fee and no lock-in contract: it's month to month through Google Play. Prices are in AUD.
See all plans, how it works, the AI receptionist buyer's guide, or HeyVox for other businesses: tradies, salons, real estate and mechanics.
Hear it answer before you decide.
Ring the demo line and hear it answer, the same way it will for your business, or open the web app with a year of sample calls. When you're ready, set it up on your own number.
Coming to Google Play for Android. iPhone is coming later. Get an email when it's out.